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*All items will import from US
44%
Imported from USA store
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Good customer service is linked to patient satisfaction, patient referrals, promotions, and pay increases.
| Publisher | Insight Consulting International |
| Publication date | June 15, 2015 |
| Language | English |
| Print length | 108 pages |
| ISBN-10 | 0964659441 |
| ISBN-13 | 978-0964659445 |
| Item Weight | 7.2 ounces (204.12 grams) |
| Dimensions | 7.5 x 0.25 x 9.25 inches (19.1 x 0.6 x 23.5 cm) |
Ideal for doctors, nurses, and administrative staff who interact with patients to enhance communication and service skills.
Provides foundational customer service training for new hires entering the healthcare field, setting expectations for patient interactions.
Useful for healthcare managers seeking to improve overall service standards and staff training processes within their organization.
May not provide new insights for seasoned healthcare professionals with established customer service skills and experience.
**** The "Customer Service Training for Healthcare Professionals" course has been positively received by many users, emphasizing its value in enhancing service practices within the healthcare settings. Participants have noted the course's structured approach to improving communication skills, empathy, and overall patient interactions. Healthcare professionals highlighted that the content resonates well with the unique challenges faced in their field, making it highly applicable and relevant. Users appreciate the engaging nature of the training, with interactive elements that keep them invested in the learning process. The emphasis on real-world scenarios allows participants to relate the material to their everyday experiences, thereby improving retention and application of the skills learned. Feedback also indicates that the course has not only helped individuals develop better service skills but has also contributed to fostering a culture of empathy and understanding within their teams. While most reviews are favorable, a few users felt that certain sections could benefit from more in-depth discussions or examples. However, overall, the majority find the training to be a pivotal resource for anyone looking to elevate their customer service practices in the healthcare environment. **
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